|Below are some answers to Frequently Asked Policy
Minimum stay requirement:
• 2 nights
The 2 night stay required on weekends may consist of:
• Thurs & Friday, or Fri & Sat, or Sat & Sun.
• The following holidays are charged at the weekend rates & require a 3 night stay: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve/Christmas Day and New Year’s Eve.
Damage/ Clean-up Disclaimer:
• We reserve the right to charge your credit card for any damages, replacement, or excessive clean-up needed from your stay. We expect that the cabin you’re staying in will be left in the same manner in which you found it. At the same time, if you notice any problems upon arrival please let us know immediately.
• Occasionally appliances, hot tubs, fireplaces, etc… can malfunction. We will service & restore these amenities as quickly as we can, but will not make any rental concession for time without these items. Likewise, loss of electricity, water, or other “Acts of God” that are outside of our control will not result in a refund of any monies paid. We ask that you follow all guidelines and policies regarding use of amenities in order to keep them functioning at peak efficiency. (Such as keeping the lid on the hot tub at all times when you’re not in it…)
Due to our size, cancellations affect us significantly. Therefore, we adhere to a strict cancellation policy. If you find it necessary to cancel or reschedule, please notify us immediately.
If you cancel within 21 days of your arrival date:
• Your card will be refunded your prepaid amount, minus one nights stay rate. If your dates are then rebooked, that one night rate charge will be refunded to your card, minus a $50 cancellation fee.
• No cancellation refund within 14 days of your arrival date. Rescheduling may be allowed.
• All guests are financially responsible for the time reserved. There will be no refunds given due to early departures, discomforts of nature & outdoors, or the effects of weather (power outages, flash flooding, things beyond our control). No refunds will be made for vacating prior to end of rental period and no rents will be pro-rated. Please understand that refunds cannot be made due to mechanical failures or acts of God.
• No Smoking
• No Pets
• Check in: anytime after 3pm
• Check out: 11am or before
If you rent from us, you are agreeing to all these terms and policies.
Rockbridge OH 43149
Local Phone: (740) 969 - 9816
Toll Free: (877) 297- 4037
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